Return Replacement Policy
Enjoy shopping with the advantages of the exchange and return policy at ASANTE store below:
1- You have 7 days from the date of receiving any commodity to apply for a return or replacement, and the shipping costs will be borne by the buyer, provided that the product is intact and the product carton and all its accessories are intact and after verification, the amount will be returned within 14 working days or the product is replaced as desired Client.
2- If the item is defective or does not work properly or even does not match the description of the site, you have the right to return it or replace it within 7 days from the date of its receipt. The price of the item plus the shipping cost he paid at the time of purchase.
3- To replace the product, it is required that the product be in a sound condition and that the consumer has not used the product or obtained its benefit, and ASANTE Store has the right to inspect the product before replacing it to ensure its safety.
4- The amount will be transferred within 14 working days.
For replacement and return requests, please contact us via technical support at 0558646669
Or via email [email protected]
Some frequently asked questions:
Q: I received a defective/damaged product, can I get a refund?
If the product you received is damaged or if it is defective, you can return the product within 7 days from the date of receipt, provided that it is in the same condition that you received it with the original box and/or packaging intact, once we receive the returned product we will check it, and if it is found that The product is defective or damaged, we will refund the value of the product paid and any shipping fees paid within one week from the date of your request to return the product.
Q: When is "return" not possible?
There are some cases in which it is difficult for us to return:
Returns are requested outside the specified time frame of 7 days for defective or shoddy products from the day of receipt.
If the product is used, damaged or not in the same condition you received it in.
Certain non-returnable categories such as clothing, cosmetics, socks...etc.
Defective products covered by the manufacturer's warranty.
Any consumable product that has been used or installed.
Anything missing from the packaging you received including price tags, labels, original packaging, free accessories and accessories.
Fragile and personal hygiene products.
Q: Who pays the shipping fee when the product is returned?
You can return the product within 7 days of the delivery date and it is shipped by the customer to our address and the ASANTE store does not bear the shipping cost unless the product is defective or broken, the shipping cost will be borne by the ASANTE store.